One WhatsApp number that multiple agents handle together, with assignment, notes and tags.
A shared team inbox lets several agents handle one WhatsApp Business number together. Chats can be assigned to specific agents, tagged, and annotated with internal notes, so a team can manage customer conversations without sharing a phone.
It is a core feature of most WhatsApp Business API platforms, including Hyyper.
Put it into practice with Hyyper
WhatsApp broadcasts, chatbots and a shared inbox on Meta's official platform.
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See Pricing
See Pricing
Related terms
- Quality Rating
- Template Message
- 24-Hour Service Window
- Conversation-Based Pricing
- Click-to-WhatsApp Ads (CTWA)
- Message Categories